funalomax Privacy Policy – How We Handle Your Personal Data

funalomax ("we," "us," or "our") is the data controller for personal information collected through the funalomax platform at funalomax.vu. This means we determine the purposes and means by which your personal data is processed.

If you have any questions about how your data is handled, or wish to exercise any of your rights over your personal information, you can reach the funalomax data team at [email protected].

funalomax collects personal data in the following ways and categories:

funalomax does not knowingly collect personal data from individuals under 21 years of age. If we become aware that data from a minor has been collected, the account will be suspended and the data removed promptly.

We collect and use your personal data only for legitimate, specific purposes. Here's why each category of data is needed:

• Account management: To create and maintain your funalomax account, authenticate your login via OTP, and allow you to access all platform features.
• Transaction processing: To process PHP deposits and withdrawals to your verified Philippine bank account or e-wallet, and to maintain accurate financial records.
• Identity verification (KYC): To verify that you are who you say you are, that you meet the 21+ age requirement, and to prevent fraud or financial crime.
• Platform security: To detect and prevent unauthorised access, suspicious activity, and abuse of promotions or gaming systems.
• Customer support: To respond to your queries, resolve account issues, and maintain a record of communications.
• Platform improvement: To understand how the platform is used, which games are most popular, and where the mobile or browser experience can be improved.
• Responsible gaming: To monitor play patterns and identify behaviour that may indicate a need for responsible gaming intervention.
• Promotions and communications: To notify you of bonuses, offers, and platform updates — you may opt out of marketing communications at any time.

funalomax does not sell your personal data to third parties. We share it only with partners who help us operate the platform and only to the extent necessary for that purpose. All third parties who receive personal data are required to handle it in accordance with applicable data protection standards.

• Payment service providers: To process PHP deposits and withdrawals via Philippine bank transfer and approved e-wallets.
• Identity verification services: To verify government-issued IDs and other KYC documents as part of the account verification process.
• Platform technology partners: Cloud hosting, gaming software providers, and analytics tools that help us run and improve the platform.
• Fraud prevention services: To detect and investigate suspicious activity across the platform.
• Legal and regulatory requirements: Where we are required by applicable law or by a lawful authority to disclose specific data.

funalomax uses cookies and similar technologies to operate the platform, remember your session, analyse usage patterns, and improve your experience. Cookies are small text files stored on your device when you visit the platform.

The types of cookies we use include:

• Essential cookies: Required for the platform to function — including session management and secure login.
• Analytics cookies: Help us understand how users navigate the platform so we can improve it.
• Preference cookies: Remember settings like your language preference or game display options.

Most browsers allow you to manage or block cookies through their settings. Disabling essential cookies may affect your ability to log in or use certain platform features.

funalomax uses a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse:

• SSL encryption: All data transmitted between your device and funalomax is encrypted using industry-standard SSL (Secure Sockets Layer) protocols.
• OTP verification: Sensitive account actions — including login from a new device and withdrawal requests — require OTP confirmation sent to your registered mobile number.
• Access controls: Access to personal data within funalomax is restricted to team members and systems that need it to perform their function.
• Secure infrastructure: The platform runs on infrastructure with industry-standard security configurations and regular security assessments.

funalomax retains your personal data for as long as your account remains active. If you close your account, we retain certain data for a reasonable period after closure to:

• Comply with applicable record-keeping requirements.
• Resolve any outstanding disputes or support queries.
• Prevent re-registration by individuals who were suspended for fraud or prohibited conduct.
• Maintain evidence of responsible gaming interventions where relevant.

Once the retention period has passed and there is no ongoing legal or operational requirement, your personal data is securely deleted or anonymised.

You have rights over the personal data that funalomax holds about you. These include:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to correction: If your personal data is inaccurate or incomplete, you can ask us to correct it. You can also update standard account information directly in your profile settings.
• Right to deletion: In certain circumstances, you can request that we delete your personal data. This right may be limited where we have ongoing legal or operational obligations to retain it.
• Right to object to marketing: You can opt out of receiving promotional communications from funalomax at any time by contacting our support team.
• Right to data portability: In some cases, you can request that we provide your data in a portable format.

To exercise any of these rights, contact the funalomax support team at [email protected]. We will respond to your request within a reasonable timeframe and may ask you to verify your identity before processing it.

funalomax is strictly for users aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover or are notified that a registered user is under 21, the account will be immediately suspended, any balance will be handled in accordance with our Terms & Conditions, and the data will be processed in line with applicable legal requirements.

If you are a parent or guardian and believe your child has registered on funalomax, please contact us at [email protected] so we can investigate and take appropriate action.

funalomax may update this Privacy Policy from time to time to reflect changes in the platform, applicable regulations, or how we handle data. The "Last updated" date at the top of this page will change when a revision is made.

Significant changes will be communicated to registered users via the contact information on their account where practical. We encourage you to review this page periodically to stay informed about how your data is protected.

For any questions, concerns, or requests relating to your personal data and how funalomax handles it, please contact our team:

For general platform questions, visit the FAQ page. For information about our data handling in relation to account terms, see the Terms & Conditions page.

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Your Data Is Encrypted

All data on funalomax is transmitted over SSL-encrypted connections. Your account is further protected by OTP verification on sensitive actions.